With the vision of being a world-class solution provider in the area of Global Customer Care, the Group set up Hero ITES.

It is the Contact Center/BPO business division of the company with over 1300 employees, Hero ITES operates on a 24 X 7 model and provide a whole gamut of services in the eCRM BPO space. It is ISO 9001:2000 certified by KPMG for "Providing BPO Services" which affirms its commitment of delighting its clients in the BPO space. 

The Hero ITES offering is unique. It is designed to efficiently and effectively blend automated and electronic media with personal customer service. The eCRM Solutions is made effective by integrating systems like eCRM, Unified Messaging, Call Tracking and IVR (Interactive Voice Response), to enable implementation and maintenance of CRM in line with the Client Company's goals and objectives.

In addition to the leading edge customer care technologies such as live chat, e-mail management, voice communications, and interactive self, this eCRM technology can assist businesses through the entire customer relationship cycle from targeting and acquiring new customers through first contact to building ongoing customer care and long-term loyal relationships.

Hero ITES has an operational Call Centres at Gurgaon, near New Delhi, with over 1300 employees and is rapidly growing. It has built an expertise in the Financial Services, Telecommunication & Retail verticals and has clients across USA, UK & Australia, some of which are Fortune 500 corporations. The division has offices in the US and UK to manage client relationships.

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Please Visit:
http://www.heroITES.com